To prove a consumer’s household income is 135% or less than the federal poverty guidelines, consumers must submit one or more of the following documents*: An issue date within the last 12 months or a future expiration date that aligns with the benefit period. The government or Tribal program administrator or the managed care organization (MCO) that issued the document and.The name of the Lifeline-qualifying program, such as SNAP.The consumer’s name, or the name of the consumer’s benefit qualifying person (BQP).To prove participation in a Lifeline qualifying program, consumers must submit a document that, at a minimum, includes: The documentation requested will vary by program or income information available. When eligibility cannot be verified through any of the National Verifier’s automated data sources, the consumer can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible. If a consumer is submitting documentation via mail, they must include the completed cover sheet. Consumers should always submit copies of their documentation, never originals. If a consumer receives one or more of the errors listed below, they may submit the information under “Documentation Required” via mail to the Lifeline Support Center or online using the service provider or consumer portal. The following chart displays the errors that require additional information. An application may result in an error that requires the consumer to submit additional documentation to the Lifeline Support Center for manual review.
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